Maintaining strong customer relationships is vital for repeat business and referrals. However, field services’ transactional nature can sometimes hinder the development of long-term relationships.
Focus on building strong customer relationships by providing personalized service and following up on completed jobs to ensure satisfaction. Implementing a customer relationship management (CRM) system can help track customer interactions and preferences, enabling more personalized service.
https://www.extnoc.com/blog/fu....ture-of-it-field-ser