While longer-term consultancy may not be on your IT service company wishlist right now, but the right IT service provider will be full of expert advice and ideas when you need it. Be sure to look for a provider that is proactive and looking to develop your IT infrastructure alongside you.

While many IT issues can be solved remotely, sometimes a problem can only be solved with an onsite visit from a field engineer. When considering what service provider to choose, consider their range of operations – will you be able to have personal contact with the support team if needed, and how quickly can they come to help you address problems.

Depending on the industry you work in, you may have a number of strict requirements and regulations you have to work under – a good IT service provider will work with you to understand and apply them or have the necessary specialist knowledge to make sure you are meeting your obligations.

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