As an administrator, you will still have a huge responsibility for managing the implementation of those facilities to ensure that the company gains the full benefits of them. In many aspects, the NOC provides the foundations and instruments required to focus your attention without outside concerns.

Similarly, if you’re an on-site technician, you’ll still be responsible for maintaining equipment, cables, and other features. Thanks to the use of the NOC facilities, though, identifying the faults will be easier than ever.

• Staying connected to the NOC point of contact so that you can bring up any issues in the quickest time possible while also being ready to digest any info they have to tell you.
• Collating data from your end as well as the NOC’s perspective to complete troubleshooting issues in a timely fashion.
• Irrelevant and outdated documentation due to the ongoing evolutions of cloud technologies.
• Outdated info and the confusion that can surface from the fact that some faults will automatically fix themselves or could be treated before you even realize them.
• The implementation of new technologies that other members of staff may struggle to understand putting pressure on administrators to educate them.

Knowing that the NOC has all of the necessary equipment (and skilled experts) to provide a winning service is vital as a NOC technician or administrator. Meanwhile, the on-site staff will still need high-speed computers and equipment (even through BYOD schemes), while the internal networking facilities still require maximum coverage and capacity.

More info: What is Remote Hands